Refund policy
Return & Refund Policy
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be in the same condition as received, unused, unworn, with tags, and in its original packaging. A receipt or proof of purchase is required.
To request a return, please contact us at support@gearsty.com.
All returns must be requested and approved before sending the item back. Returns sent without prior authorization will not be accepted.
If your return request is approved, we will provide clear instructions on how and where to send your item. Return shipping labels may be provided depending on the situation.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@gearsty.com so we can evaluate the issue and resolve it appropriately.
Non-Returnable Items
The following items are not eligible for return:
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Custom, personalized, or made-to-order items, including print-on-demand products
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Sale or clearance items
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Gift cards
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Perishable goods (such as food, flowers, or plants)
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Personal care products
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Hazardous materials, flammable liquids, or gases
If you have questions about whether an item is eligible for return, please contact us before placing your order at support@gearsty.com.
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the eligible product (after approval) and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must be unused, unworn, with tags, in original packaging, and accompanied by proof of purchase.
This right does not apply to custom or personalized items.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at support@gearsty.com.
Contact Information
For any questions regarding returns, refunds, or order issues, please contact us at:
📧 support@gearsty.com